@GabiMS Hi, I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently. Best Regards

@IvanZ Hi, The cameras you sent to us have been updated to the new firmware already. Would you please double-confirm if they are the cameras have an issue? Best Regards

@Rednas_01 Hi, Please refer to the tips on this post. Best Regards

@MaxeneLupin Hi, If you have enabled the motion tracking feature on the camera, it's normal for the camera to track the fan if it's moving all the time. In your usage scenario, you can set an...

@Samo Hi, Typically, the action of a smart action entry can't be set to the trigger of another entry. Would you please describe the smart action entry you have configured on the Tapo app so we can...

@Gabi-D_0609 Hi, Typically, you can refer to the following steps to find the subscribed Tapo Care service. 1) Go to the Tapo app > Me > Tapo Care page to verify the status of your Tapo Care plan. 2)...