@webellowe Hi, You can try the following steps: 1. Enable a hotspot Wi-Fi on your phone, and set the name and password the same as the Wi-Fi network in the apartment. 2. Factory reset the camera,...

@CarlaReis Hi, For the reported issue, please confirm the following information. 1. Send me(@Solla-topee) your TP-Link account and the camera's MAC address via a private message. 2. Where did you...

@Montstar Hi, Typically, we do not recommend using power extension cords on the camera, especially outdoor ones, as they can pose a risk of lightning damage that may void the product's warranty, and...

@CamCamCam Hi, For the camera that has an unstable issue, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value. If the RSSI value is less than -70 dBm,...

@SanBitter Hi, If your camera gets bricked and has no response when you press the reset button for 10 seconds, you can try the below steps: 1) Ensure the internet is stable and the router has a...

@Nan-Au Hi, Please double-check if the Tapo app installed on your Android phone is up to date. If not, update the Tapo app and check if it helps. If the problem remains, please check: 1. The Tapo app...