@Sole-path-tree Hi, You can check if the following steps will help: 1. Update the Tapo app to the latest one. 2. Reboot the camera, and then check if you can watch the video recordings properly. If...

@MSerj Hi, Currently, you can download the video recordings from the camera's SD card only when the phone and the camera are on the same network. If they are under the same network but you see the...

@Borderguy Hi, Please confirm the following information for the reported issue: 1. Check the hardware and firmware version of your Homepod mini. 2. Describe your network diagram in detail. Best...

@astph Hi, Because the camera is connected to a mesh Wi-Fi network, the Google device may recommend the camera to roam when it detects Wi-Fi signals from different APs around the camera. The camera...

@Odder Hi, 1. On the Tapo app > camera's Live View > Playback & Download > Playback > Cloud page, can you see thumbnails of the detection video clips? If so, what problem phenomenon when you try to...

@MarioInJapan Hi, It seems your problem is different from the one reported on this thread. Does the camera's position after turning off the privacy mode differ from the one when you turn on the...