@Gednya Hi, If you are using the shared account to log in to the Tapo app to watch the camera and do not want the camera to alarm when you enter the camera's detection zone, you may ask the owner of...

@hatterinexile @GregoryWong Hi, The problem is planned to be resolved on the next official firmware, and the firmware(v1.2.1) does not include the solution. Please send me the camera's MAC address...

@luisgiova87 Hi, The official firmware is still rolling out gradually, if you want the Static IP address feature soon, please send me(@Solla-topee) your camera's MAC address via a private message,...

@JO5408 Hi, If your router has a guest network, please try to enable the 2.4G guest Wi-Fi network, factory reset the camera, reconfigure it, and connect it to the guest network, then check if it will...

@Snuss Hi, We do not have information about when the new official firmware that solves the reported issue will be rolled out. It's suggested to pay attention to the firmware release info of the Tapo...

@TartagliaViper Hi, If you want to remote watch your camera via RTSP/ONVIF, you need open ports(554 and 2020) on your router for your camera, if there is a modem router in front of your router, you...