@ssinghal Hi, If the camera subscribes to the Tapo Care service and the detection video clips are stored on our cloud server, factory resetting the camera won't delete these video clips, but deleting...

@retiredat44 Hi, Do you mean you have enabled the Loop Recording feature on the camera/hub's Local Storage page, but you need to format the SD card manually when it's full to make it work again? If...

@46r Hi, The new firmware(1.2.2) of the Tapo C120 is being released. If you do not want to update the firmware now on the camera with the 1.2.1 version, please go to the camera's Device Settings >...

@Dan_007

@4L3xN3t Hi, Is the camera connected to a third-party app via RTSP/Onvif connection? If so, can you disconnect the RTSP/Onvif connection and then check if you can disable the Static IP option...

@4L3xN3t Hi, It's suggested to start a thread here to report your problem if you want to further analyze it. Best Regards