@HeshanDeMel Hi, Thank you very much for your feedback. It's recommended to start a new thread here to share your thoughts. Best Regards

@helveticar You are welcome, and thank you for your support of our product.

@gregquinn Hi, If your camera has subscribed to the Tapo Care service, the camera's detection video clips will be uploaded to our cloud server when it has an internet connection and detects events....

@TT33GFC Hi, If you have an Android phone, please check if you can stream the cloud video clips on it successfully. On your iPhone/iPad, please reproduce the problem on the Tapo app, go to Me...

@TomBram Hi, Please refer to the steps below to collect the camera log and app log for further analysis. 1. You can refer to the instructions below to collect the camera log. How to get the log of...

@cress Hi, From the video provided, after the camera enables privacy mode, the system LED is Off. It may be that the camera has a disconnecting Wi-Fi issue, and then the Wi-Fi connection is restored...