@summer_user Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@JenniferRidgway Hi, Thank you for the MAC addresses provided. In your situation, the camera with the green-fuzz image does not use beta firmware. You can try to reboot that camera and see if it...

@leesj Hi, On the Tapo C325WB V2 with the new firmware that added the Spotlight Off mode, when you select Infrared Mode, the camera's IR LED turns on when the camera is in Night mode. When you select...

Hi, The reported phenomenon has been resolved in the latest firmware 1.1.5 Build 251205 Rel.74991n. Please ensure your camera is up to date if you encounter the same phenomenon. How to update the...

@Daffydd16 Hi, Usually, viewing the camera's live feed in the Tapo app won't affect other devices. In your situation, is the independent security light a TP-Link device? If so, what's the model...

@Smartavenue Hi, The TC65 is an outdoor security camera. You can refer to the instructions below to install waterproof cable connectors. How to Install Waterproof Cable Connectors Best Regards