@Jim8456 Make sure the smart hub's firmware is up-to-date. What's its current version? How to update the firmware of the Tapo devices on the Tapo App What's the state of the status LED on the hub...

@Code106 For your case, i recommend reaching out to the support team for assistance directly. Send an email to forumsupport.usa@tp-link.com with the following information: Subject: [Forum...

@GY12 Please make sure you've reset the hub correctly: press and hold the SYNC button for 10 seconds. If the hub still shows no responses, then this device should be replaced. To proceed warranty,...

@Leonwong83 @Sharpy_94 @Reidy Beta firmware has been sent to your device. You may check it later in the Tapo app and perform the update.

@menostar Beta firmware has been sent to your device, you may check it later in the Tapo app and perform the update.

David-30 wrote @Wayne-TP Hi Wayne, Just for reference, I've got the latest H500 1.3.1 firmware update, and it's resolved some issues, but created others, I've now lost all 24/7 recording from my C460...