@Nubivec Can you send the Mac address of your plugs to me through a private message? Our support team will help to check it.

@Charleen Warranty is required for this device. You may proceed it with the retailer or local TP-Link support.

samsnape wrote @Wayne-TP I’ve enabled the detection and tampering options because they save time when reviewing backlogs. If I disable detection, I’d have to watch the entire video to find what I’m...

@Drumbase Try to change router DNS to 8.8.8.8 and 8.8.4.4, then restart both router and the hub, monitor if the sensor records data after a few hours. You may also try to reset and relink the sensor.

@PeterKarch The smart bulb will be soft reset after three times on& off, voltage fluctuation might trigger the soft reset.

@RV30user Just checked with the tech team, the Matter capability on the robot vacuum is achieved by the TP-Link cloud. Device should stay connected to the cloud to link with other Matter platforms....