@Susi2604 Camera's status led has several states, all shown by a red color. If it's unclear what state the led indicator is in when a problem occurs, we cannot tell the camera's status by this...

@HalitB Restart both router and the camera. If you have VPN, disable it on your phone first when using the Tapo app. Make sure the Tapo app is updated as well. Try to perform the firmware update with...

@Gtfish To assist with this case, a specialist will help to follow it up through email. you may check your inbox later to confirm. Please provide some videos of the false detection later through...

@Yordpret Please consult the router support, or search instruction on their websites. It is usually in the wifi setting section.

@DerPenner Thank you for sharing your findings. Based on that, I do find similar discussions on the Google forum:...

@Valery227 @Rapido785f What's the hardware and firmware version of your Tapo C500? Please provide some videos to me, we will help to check it. *Upload videos to your personal cloud drive or video...