@watton Can you be more specific? A video would be helpful to let us understand the issue you're experiencing. While i'm not sure what you mean, you can try to delete and reinstall the app, see if...

@SoifiaC The user guide should help, FYI. If you have other questions, feel free to ask here. TD21_V1_User Guide

@Girgei Does this occur on all your sensors? What content is displaying now? Can you share a picture here?

@678gary This article should help, take a look. Why does the Tapo Doorbell still discharge when powered through hardwiring? Regarding the reply you received, this appears to be an automated response...

@LisetaMiranda You may try to reset the camera and repair it to the hub. How to Factory Reset Your Tapo Camera

@Timo_ The frost protection mode operates at a relatively low temperature, the default minimum is set to 5°C (unless changed — you can verify here: KE100 Device Settings > Frost Protection), so it...