Can’t set schedule - “time not sync” error

Can’t set schedule - “time not sync” error
Can’t set schedule - “time not sync” error
2018-12-20 15:02:06 - last edited 2020-12-09 02:13:02

I have a bunch of plugs and used to have schedules set for all of them. All of my schedules have disappeared and I’m unable to add new ones. I get the error “time not sync” when I click “save” after adding a new schedule. This has been going on for 3+ weeks and is very frustrating. 

 

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#1
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1 Accepted Solution
Re:Re:Can’t set schedule - “time not sync” error-Solution
2020-10-30 09:50:23 - last edited 2020-10-30 09:53:32

@HPD 

Good day,

Welcome to TP-Link community!

We have got several feedbacks recently that the Kasa product cannot automatically switch to winter time.

And they will automatically enter winter time after November 1.

So you could have a check later and please feel free to post here with further updated news.

 

Thanks a lot.

 

Update: there would be another temporary solution:

Set the time zone of the Kasa APP to a place that does not use daylight saving time, such as Africa Algeria. Let the customer check whether it can be used normally temporarily.

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#16
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16 Replies
Re:Can’t set schedule - “time not sync” error
2018-12-21 00:58:05

I am having the same issue.

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#2
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Re:Can’t set schedule - “time not sync” error
2018-12-21 01:06:44

Try logging out of the app and logging back in. If that doesn't work try uninstalling and reinstalling the Kasa app.

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#3
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Re:Can’t set schedule - “time not sync” error
2018-12-21 01:08:01
Oh also have you tried another device like a tablet or old phone?
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#4
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Re:Re:Can’t set schedule - “time not sync” error
2018-12-21 02:17:53
I tried logging out and back in and it didn’t work.
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#5
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Re:Re:Re:Can’t set schedule - “time not sync” error
2018-12-21 02:36:44

That's the response TP Link devices use when you try to set rules on a device that can't reach the internet/network time servers.

AutomationManager: Secure home automation without relying on cloud servers.
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#6
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Re:Can’t set schedule - “time not sync” error
2018-12-21 06:30:32

Go to settings, location and time, sync location again. And make sure you've enable location permission for the kasa app. 

 

Contact tplink tec support if problem not fixed.

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#7
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Re:Can’t set schedule - “time not sync” error
2018-12-24 15:38:23 - last edited 2018-12-24 15:40:29

I’ve been having the same issue for a few days, maybe a week now. I’ve synced my location within the app, made sure I’m sharing my location with the app, I’ve signed out and back in, also deleted the app and reinstalled, all to no avail. I really don’t want to have to delete my devices and reinstall them, but that’s the only thing I haven’t tried. Has anyone had any luck in resolving this problem?

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#8
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Re:Re:Can’t set schedule - “time not sync” error
2018-12-25 07:32:36

Hi There,

Sorry for the troublesome caused.

We didn't get this kind of feedback before.

Could you please check what's the current firmware version for the smart plug?

If it's not the latest one, please upgrde the firmware version.

Please click on the following link to get some help:

 

https://www.tp-link.com/en/faq-2325.html

 

If it's already the latest , please do a factory reset and redo the configuration and check if it can work properly or not.

 

Thanks for your cooperation in advance.

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#9
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Re:Re:Re:Can’t set schedule - “time not sync” error
2018-12-25 18:34:05
If that doesn't work, check your router specs, logs, and status.  It's firewall may be blocking outgoing NTP requests from the tplink devices.
AutomationManager: Secure home automation without relying on cloud servers.
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#10
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Re:Re:Re:Re:Can’t set schedule - “time not sync” error
2018-12-25 23:10:59
Ive has the same issue. Going to the settings for the app and selecting a different timezone, and then changing it back to the correct one seems to work. Shouldn’t have to do it though.
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#11
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