Kasa App Missing Remote Control Option

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Kasa App Missing Remote Control Option

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kasa App Missing Remote Control Option
Kasa App Missing Remote Control Option
2019-03-03 19:53:21
Model: HS100  
Hardware Version: V2
Firmware Version: 1.5.4

I set up a Smart Wi-Fi Plug in my Kasa app.  I wanted to pair it with Alexa, so I went to Device > Settings (cog) > Device Info, but there isn't an option to turn on Remote Control.  It works locally - through the app.

 

Is there a fix to this issue?

 

 

Thanks!

BobbyK

 

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#1
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5 Reply
Re:Kasa App Missing Remote Control Option
2019-03-04 08:25:44

Hi, Bobby, for your information, to the current kasa app, the remote control will be hidden by default with it enabled successfully, while it will be there once it failed to be enabled. 

 

So back to your case, we wanna know check some details as below:

1. The Mac address of the HS100.

2. With your phone connected to other wifi or used cellular data, can you control it?

3. The TP-Link ID. 

 

Thanks in advance. Good day. 

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#2
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Re:Re:Kasa App Missing Remote Control Option
2019-03-05 00:39:22 - last edited 2019-03-05 00:40:05

Thanks for the reply Kevin. I only have one lamp set up with the smart plugin and the initial setup went fine. I can turn on and off the lamp through the app.

 

1. The MAC address is B0:45:26:20:59:8B

2. I cannot control it with cellular data.

3. What do you mean by TP-Link ID? My email I signed up with?

 

Thanks

Bobby

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#3
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Re:Re:Re:Kasa App Missing Remote Control Option
2019-03-05 00:41:39

Ok, I found that my ID is my email address - https://www.tp-link.com/us/faq-1439.html

 

bobbybeth17@gmail.com

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#4
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Re:Re:Re:Re:Kasa App Missing Remote Control Option
2019-03-05 10:35:56

Hello, Bobby, we checked the status of the HS110 at our end with your cloud account, while it shows online; that means it is bound to cloud and works well.

 

It is suggested to connect your smart phone to another external wifi network and check whether you can manage it remotely.

 

Besides, you can change another smart phone to do a comparison analysis as well.

 

Any updates, just let us know. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#5
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Re:Kasa App Missing Remote Control Option
2019-03-06 22:26:17

Bobby,

 

I had the same problem on two of mine. I was able to do a firmware upgrade on them in then after that remote control was restored. Maybe that will help for you.

 

There is a spot on the app for initiating the firmware update.

 

Or maybe they just needed power cycling.

 

Good luck.

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#6
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