NC450 - recording problem
tpCamera ver. 3.1.12
I have a problem with recording to the SD card after motion detection (very often my camera stops recording after motion detect - look at the picture) and i suspect that the source of the problrm may be a memory card.
Therefore I have a three questions:
1. Does the NC450 support my SD card - Samsung 32GB (MB-MD32DA/EU)?
2. What should be the file format on the SD card to make it work correctly with NC450: FAT32 or exFAT (or may be NTFS)? -
3. Qhat could be the other source of the problem if not the SD card?
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stawo wrote
tpCamera ver. 3.1.12
I have a problem with recording to the SD card after motion detection (very often my camera stops recording after motion detect - look at the picture) and i suspect that the source of the problrm may be a memory card.
Therefore I have a three questions:
1. Does the NC450 support my SD card - Samsung 32GB (MB-MD32DA/EU)?
2. What should be the file format on the SD card to make it work correctly with NC450: FAT32 or exFAT (or may be NTFS)? -
3. Qhat could be the other source of the problem if not the SD card?
Hello Stawo,
Do you mean that the SD card stopped recording after the motion detection? There is no video stored on the SD card then?
1. The NC450 supports SD card, the maximum capacity of the SD card is 128G; and it only supports fat32.
2. To find the root cause, we still need more details: ensure the 24-hour recording is enabled; format the SD card and give it a go; or change another SD card to do a comparison test.
Good day.
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Hello,
It is hard to say the root cause, while please take some time to test whether it works fine after you format the SD card to fat32.
For the notification email, have you ever set it up with the instruction below yet? You can refer to page 33-35.
https://static.tp-link.com/1910012287_NC450(UN)_V2_UG.pdf
Any udpdates, just let us know.
Good day.
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Hello,
I would like to return to the subject of problems related to motion detection function.
As I I wrote earlier, I have a camera NC 450 ver. 2 with the 1.5.0 firmware. Generally camera works very well, but sometimes it has a problems with motion detection function, i.e. after the motion detect the camera stops recording for a moment (if the 24-hour recording function is activated) or records the moment of movement detection but the recording is impossible to be played. In addition, in this moment camera sends a notification to the phone application (3.1.12), but sometimes does not send an e-mail notification, even though this function is enabled.
In addition, I noticed that the camera sends me motion detection notifications almost every time when the camera at the morning automatically changes the view mode from night mode to the day mode, despite the fact that there wasn not any motion.
The problems described above with the motion detection function occur mostly during notifications sent when the night mode is changed to day mode.
Below I am sending a screen with the problem. As can be seen after the motion detection at 4:50:22 the camera stopped recording for a while (the 24-hour recording function was active)
Motion detection occurred after switching the camera from night mode to day mode.
On the second screen you can see that after detecting the movement of the camera changed its position itself, and the clock went back an hour.
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In addition, I am sending a screen showing the problem that occurred when the 24-hour recording function was turned off
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I must also add that after the above problem will appear, I need to restore the camera to factory settings, because in every next motion detection moment, the camera stops recording (or records so that the recording can not be played) and does not send email notifications, even if that the function is on
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Hi,
Thanks for your reply.
What the notifications are when you swicth to the day mode?
Meanwhile, please try to disable 24-hour recording and check whether the motion detection can be recorded and played successfully.
Besides, about 3 months ago, you format the SD card, while recently, you activate the case, so I wanna know did it work after you format the SD card or it did not change anything? You still have the same issue once you format the SD card?
Thanks in advance, and have a nice day.
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I would like to say that the my problem appear mostly during motion detect caused by automatically change view mode ftom night mode to day mode, but sometimes it is coused by others motion detect not related with automatically view mode change.
I also noticed that in this automatically change view mode moment the image on the preview gets green for a fraction of a second (look below - I changed manually view mode for the needs of making this screen) - I do not know if this is the correct camera work or not.
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