Camera has send movement event and cant see recording in cloud
I have been notified of a movement event and when accessing the app im not able to see the recording in cloud or the camera live. I have validate from my wifi host that the router has wifi and is connected to the cam.
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Alexei wrote
I have been notified of a movement event and when accessing the app im not able to see the recording in cloud or the camera live. I have validate from my wifi host that the router has wifi and is connected to the cam.
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Alexei wrote
Alexei wrote
I have been notified of a movement event and when accessing the app im not able to see the recording in cloud or the camera live. I have validate from my wifi host that the router has wifi and is connected to the cam.
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Thanks for your reply.
To do further analysis and fix it, could you please tell us the mac address of the camera?
If possible, please tell us your cloud account as well; considering the security and privacy, you can send us these information privately via message.
Thanks in advance, and have a nice day.
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Thanks a lot for your information.
To do further analysis and help you to fix it, our engineer will email later.
Please wait patiently until they contact you.
Thanks for your support and understanding in advance, and have a great day.
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Kevin_Z wrote
Thanks a lot for your information.
To do further analysis and help you to fix it, our engineer will email later.
Please wait patiently until they contact you.
Thanks for your support and understanding in advance, and have a great day.
Great!
Thanks a lot, hope to find a solution as i'm at the moment on vacation and i don't have any security in my house as the camera suddenly stopped working after one week working correctly. I will wait the reply.
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Thanks for your reply.
You can check your inbox and the engineer will follow up later then you can find a solution together.
Have a nice day.
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