Kasa app works fine but Google Home and Google Assistant cannot reach any Kasa smart plugs

Kasa app works fine but Google Home and Google Assistant cannot reach any Kasa smart plugs
Kasa app works fine but Google Home and Google Assistant cannot reach any Kasa smart plugs
2019-08-22 04:56:13
Model: HS105
Hardware Version: V1
Firmware Version: 1.5.4

I have 10 smart plugs: HS105 and HS110. I can reliably turn them off and on using the Kasa app and using Alexa devices. But for some reason Google Home / Google Assistant stopped working after months of reliable service. I have checked the router and assigned static IP addresses to all Kasa plugs. Rebooted the router.

 

Note that in the Kasa app if I turn off wifi on my phone and only use LTE, all smart plugs can be remotely powered off and on. (I realize that Google Assistant depends on remote access.)

 

I have tried linking and unlinking the TP-Link Kasa account multiple times. The Home app consistently lists all plugs in the correct home and room for each. Is there anything I can do to further troubleshoot the problem?

 

 

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6 Reply
Re:Kasa app works fine but Google Home and Google Assistant cannot reach any Kasa smart plugs
2019-08-22 09:35:09

@Goattee 

 

Thanks for your reply. From your description, the smart plugs should work well cause they can be remotely controlled by the kasa app consitantly. 

 

First, is there any error message if they cannot be turn on/off by the Google home? 

 

Try to change another device name on the kasa app and re-link them to the Google home/assistant. 

 

Besides, you can contact the tech support of Google to get some specific help. 

 

Good day. 

 

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Re:Kasa app works fine but Google Home and Google Assistant cannot reach any Kasa smart plugs
2019-09-02 08:10:44

Hi there

 

Have you tried to sync devices via Google assistant? It happened to me once, some devices were not working properly after some update or change. It all got fixed by saying "ok google sync my devices". It will refresh accounts data linked to your google account. I hope it helps!

 

Sync devices

 

Nochu

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Re:Kasa app works fine but Google Home and Google Assistant cannot reach any Kasa smart plugs
2019-10-03 07:00:58

@Goattee am I getting the same as you?

 

I can say "turn all the lights off" and it'll say "Sure, turning 2 lights off." (even though I have 5 lights) and then "sorry, I couldn't reach TP Link Kasa".

 

And then when I ask to turn off particular devices by name, I get "Sorry I couldn't reach TP Link Kasa".

 

When I say, "sync all my devices" [@Nochu] I get "The account owner will need to sync TP Link Kasa".

 

I read that someone had received this "account owner" issue when there were multiple accounts in use in the Home, and when one of those accounts had previously configured some of the TP Link devices.  So I unlinked my partner from the Home, unlinked TP Link Kasa, relinked it from Add Devices, and then it worked fine.

 

My next step will be to ask my partner to remove the devices from their account [https://www.tp-link.com/uk/support/faq/1351/?utm_medium=select-local] then join the home again.  Although we don't need that second account, so I might just ask them to delete their account entirely [https://www.tp-link.com/us/support/faq/2629/].

 

My theory is that this is down to me having invited someone to my home who already had a Kasa account that was at one time connected with Google Home, but which now cannot be reached as it's my account that's Linked in the "Home" we're using.  It would be interesting to know if you had the same thing?

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Re:Kasa app works fine but Google Home and Google Assistant cannot reach any Kasa smart plugs
2019-10-07 08:47:40
NB to resolve this, I noted that my partner still had a Google Home set up in Google, associated with an old TP Link Home, so I unlinked the TP Link association from their old Google Home, deleted the Google Home, and now it seems stable again...
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Re:Kasa app works fine but Google Home and Google Assistant cannot reach any Kasa smart plugs
2019-10-09 08:17:08

@aMillionBytes 

 

Thanks for your reply, glad to hear that you figured it out finally.

 

Thanks for your sharing again, it helps a lot.

 

You can enjoy the smart life with the device now.

 

Best regards.

 

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Re:Kasa app works fine but Google Home and Google Assistant cannot reach any Kasa smart plugs
2020-09-28 18:04:27

@Goattee 

 

I had this problem after I moved to a new home. When I finally looked into it, I found out I needed to delete the old home, so I now have only one home and tp-link works fine now. Fingers crossed it continues!

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