IOS Kasa app widget bug

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IOS Kasa app widget bug
IOS Kasa app widget bug
2019-08-28 20:37:30 - last edited 2019-11-20 09:03:20

When I try to use a custom icon for a device in the Kasa app, the iOS widget doesn’t work and displays an “unable to load” error message and won't  load  until I delete the custom images. I'm running iOS 12.4 and have reached out to TP-Link Help twice and never replied to me even though they're replying too other people. Any ideas on how to fix it?

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#1
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1 Accepted Solution
Re:IOS Kasa app widget bug-Solution
2019-11-20 09:01:57 - last edited 2019-11-20 09:03:20

@Joolz  and all,

 

It is caused by the customize device icon on iPhone. Which cannot be detected correctly so that it shows unable to load.

 

While it has been fixed with the upgrade of the KASA APP version. 

 

Now it is working properly as expected.

 

Good day. 

Recommended Solution
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#4
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4 Reply
Re:IOS Kasa app widget bug
2019-08-30 10:43:07 - last edited 2019-08-30 11:05:43

@Beano525 

 

Thanks for your valued reply, so sorry for the inconvenience caused here;

 

Regarding to this current issue, we are confirming with our engineers now, any updates, we will let you know immediately.

 

Thanks for your support in advance, and have a nice day. 

 

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#2
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Re:IOS Kasa app widget bug
2019-11-16 10:35:07

Any update on this yet? It's been broken for me for many weeks now.

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#3
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Re:IOS Kasa app widget bug-Solution
2019-11-20 09:01:57 - last edited 2019-11-20 09:03:20

@Joolz  and all,

 

It is caused by the customize device icon on iPhone. Which cannot be detected correctly so that it shows unable to load.

 

While it has been fixed with the upgrade of the KASA APP version. 

 

Now it is working properly as expected.

 

Good day. 

Recommended Solution
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#4
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Re:IOS Kasa app widget bug
2020-02-19 16:00:59
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#5
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