Unable to give the device a name
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Trying to set this up after resetting the device and at the point "Name Your Device" whatever name I put in it says "Something went wrong" and I can't gobany further and nor can ignore back
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Hi, Sorry for the delay.
Did you try to give a simple name or choose an icon from the APP, not the Album?
And what is the LED status on the plug, blinking green or solid green?
--if It is solid green, please try to exit the setup and check if it appeared on the device list;
Have you tried to use another smartphone to set it up again?
And is there any error message; if yes, please send me a full screen-shot of the error message?
Thank you very much.
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What is the led status of the HS100? Please ensure that your router assigns a valid IP for this smart plug which is in the same subnet as the main router.
Below is a similar case we met which was caused by the IP.
https://community.tp-link.com/en/home/forum/topic/176098
And you can try the suggestion mentioned on that email also.
Any updates, please let us know.
Good day.
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I am suddenly having same issue. Bulb was working fine for 6 months, now all of the sudden I can't get passed the name portion of set up.
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Hi, Sorry for the delay.
Did you try to give a simple name or choose an icon from the APP, not the Album?
And what is the LED status on the plug, blinking green or solid green?
--if It is solid green, please try to exit the setup and check if it appeared on the device list;
Have you tried to use another smartphone to set it up again?
And is there any error message; if yes, please send me a full screen-shot of the error message?
Thank you very much.
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For anyone stumbling across this "solved" thread, I had the same issue when resetting and adding bulbs to a new network.
The solution for me was to make sure the existing devices were deleted from the Kasa app before re-adding them.
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