Plugs don't work and then do and then don't etc.

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Plugs don't work and then do and then don't etc.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Foxie

2019-11-18 20:29:31

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Registered: 2019-11-18

Plugs don't work and then do and then don't etc.

2019-11-18 20:29:31

Model: HS100

Hardware Version: V2

Firmware Version:

Ok. Bought a three pack of plugs last year. Work so well my daughter buys another one for her room. All good. She then buys another 3 pack a few months ago all working well. But a couple of weeks ago they all stop working, and then work and then don't ad nauseum. The green wifi symbol is flashing. I don't know what firmware they are using as I can't connect to them when I look. We have reset and tried to set up again but as we use a Linksys Velop mesh system I don't know what band we are always using. This is becoming very annoying as at the moment all the plugs are heading for the back of a drawer.

1 Reply

Kevin_Z

2019-11-19 08:10:08

Posts: 21611

Helpful: 5056

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Registered: 2018-12-24

Re:Plugs don't work and then do and then don't etc.

2019-11-19 08:10:08

@Foxie

Do the 7 smart plugs disconnect from the main router at the same time?

Is there any error message on the kasa app when they stops working? And do they work again automatically?

Please show us the screenshots of the device settings page where you can get the model number and signal strength. And please tell us the hardware and firmware version when you are available to access them via the kasa app.

How often does the connection drop? Have you ever tried to change some wireless settings of the mesh network?

Besides, what about your other wireless devices? Do they have the same problem? Below is an instruction you can follow to do some troubleshooting also.

https://www.tp-link.com/support/faq/2227/

Looking forward to your reply.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Plugs don't work and then do and then don't etc.

Plugs don't work and then do and then don't etc.

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