KC200 Live View only from local WLAN not from Internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

KC200 Live View only from local WLAN not from Internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KC200 Live View only from local WLAN not from Internet
KC200 Live View only from local WLAN not from Internet
2019-11-27 19:25:09
Model: KC200  
Hardware Version: V1
Firmware Version: 2.2.30

Hi !

I did have installed a KC120 and KC200

I did Update to the Last Kasa App Version on my Android Phone

I did Update the last Firmware on both cameras

I did connect the cameras with Alexa

WLAN and Internet Connectifity are very good

 

When connected with my Andoid Phone to the  local WLAN i can access to Live View yessmiley 

 

When i connected my phone to Internet nothing is shown in Live VIEW sad (just blank and the wheel is durning)

 

How can i check that the KC120 and KC200 are communicating with the TP-Link Kasa Cloud correctly?

Are there any requirements for the Internet Router/Firewall  ?

Which Netwerk Protokolls and Ports are needet ?

 

Please Help 

thx

*TOM* from Austria

 

 

 

 

  0      
  0      
#1
Options
1 Reply
Re:KC200 Live View only from local WLAN not from Internet
2019-11-28 09:02:43

@t0md0n 

 

Thanks for your requesting.

 

So the two cameras work properly except that the remote liveview is not available, right? 

 

Try to disconnect the internet and enable the cellular data of your smart phone and then try to access it and verify whether they work well remotely. 

 

Besides, try to disable the firewall on the main router to give it a go. 

 

Any updates, please let us know. 

 

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 670

Replies: 1

Related Articles