HS 110 schedule not working

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HS 110 schedule not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS 110 schedule not working
HS 110 schedule not working
2019-11-30 13:46:43
Model: HS110  
Hardware Version: V2
Firmware Version: 1.5.4

Hello, 

the schedule function of my HS110 smartplug isn´t working.

 

I tried to follow the FAQ guide (https://www.tp-link.com/de/support/faq/2689/) and another post on the schedule of the HS100 not working but nothing helped.

 

I reset the smartplug, checked for the correct timezone and reinstalled the KASA app. 

 

Everything else is working perfectly (e.g. the power consumption monitoring and the timer).

 

I´m not shure what to do now.

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#1
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6 Reply
Re:HS 110 schedule not working
2019-12-04 09:35:47

@Robin_S. 

 

Could you please provide more information about the schedule issue? Any specific symptoms? 

 

Besides, please show us a screenshot of the schedule settings you setup. 

 

Please ensure that the KASA APP version is up to date also. 

 

Good day. 

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#2
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Re:HS 110 schedule not working
2019-12-04 17:09:01

@Kevin_Z 

 

I don´t really know what to tell you about the symptoms.

The smartplug just doesn´t switch on or off in connection to the schedule.

It doesn´t make the clicky sound it normally makes.

 

I´m going to attach screenshots of the schedule and the device information.

 

I just downloaded the app from the PlayStore and reinstalled it too so if the PlayStore has the most recent version I should be fine.

 

Ty for your reply. I hope to hear from you again soon.

 

(P.s. I wasn´t able to send a support request with your email form on your website. You should also look into fixing that.)

 

 

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#3
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Re:HS 110 schedule not working
2019-12-04 17:14:44

@Kevin_Z 

 

Sorry I forgot the screenshots ;D

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#4
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Re:HS 110 schedule not working
2019-12-04 19:22:33

@Kevin_Z 

 

Should I just get it replaced?

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#5
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Re:HS 110 schedule not working
2019-12-06 11:24:19

@Robin_S. 

 

I see, so it does not respond at certain time period as scheduled. 

 

You can try to hard reset and reconfigure it to give it a go. Still the same, you can contact the retailer or the local tech support to get a replacement first. 

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support 

Note: Please attach the serial number, the proof of purchase and this thread link if you reach out to our technical support team.

 

Good day. 

 

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#6
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Re:HS 110 schedule not working
2019-12-06 12:05:44

@Kevin_Z 

It didnt help.

 

Im getting it replaced now. 

 

Thanks for your help. 

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#7
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