KC 110 setup not working

KC 110 setup not working
KC 110 setup not working
2019-12-29 17:51:53 - last edited 2020-02-19 08:43:10
Model: KC110
Hardware Version:
Firmware Version:

I added the camera to a wifi and all was working.. now I moved the camera and need to connect it to another wifi (Google wifi)...

I reset the device and it looks to be working at first.. but after I enter password and it disconnects from the camera wifi it never get's added properly in the app...

I see the camera connected to wifi (Thru the google wifi app) but it times out when in the app... for a split second I see the camera in the app and I cant go into it where I see a video feed and can change name etc etc... then I go back to the "home screen" and then it dissapears.. then I need to restart the installation again... 

I have tried reseting several times.. unplugged for 5-10 mins... nothing is working.. 

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#1
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1 Accepted Solution
Re:KC 110 setup not working -Solution
2019-12-30 11:33:03 - last edited 2020-02-19 08:43:10

@Mackelito 

 

Hello, you can connect it to the original wifi first to make it work, and then you can update the firmware; 

 

Or you can enable mobile hotspot on your cellphone and try to connect the KC110 to the hotspot.

 

After that, you can remove it from the KASA APP and reconnect it to the Google wifi to give it a go.

 

Any updates, please let us know.

 

Note: If still the same, you can shot a short video of the current issue and send it to me.

 

Thanks in advance. 

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#3
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10 Replies
Re:KC 110 setup not working
2019-12-29 17:52:53
Note: I do see a status of the camera while it's visible in the app and it says it's updating firmware before it disappears...
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#2
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Re:KC 110 setup not working -Solution
2019-12-30 11:33:03 - last edited 2020-02-19 08:43:10

@Mackelito 

 

Hello, you can connect it to the original wifi first to make it work, and then you can update the firmware; 

 

Or you can enable mobile hotspot on your cellphone and try to connect the KC110 to the hotspot.

 

After that, you can remove it from the KASA APP and reconnect it to the Google wifi to give it a go.

 

Any updates, please let us know.

 

Note: If still the same, you can shot a short video of the current issue and send it to me.

 

Thanks in advance. 

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#3
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Re:KC 110 setup not working
2020-01-01 21:21:18 - last edited 2020-01-01 21:21:36

the oter wifi was 2 hours away so not really an option.. I ended up retunrning it to the store so... problem not solved but gone ;)

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#4
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Re:KC 110 setup not working
2020-02-08 15:13:46

@Mackelito 

I've bought a KC 110, however, I can only access it via the KASA app. I can see the ... So it means that it is not available yet, but it will be available soon? Thank You. RR. It doesn't work nearly as well as on your phone or tablet but it's usable get more info on aostv. Thank you for share great topic info.

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#5
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Re:KC 110 setup not working
2020-02-13 10:49:17

@mouts 

mouts wrote

@Mackelito 

I've bought a KC 110, however, I can only access it via the KASA app. I can see the ... So it means that it is not available yet, but it will be available soon? Thank You. RR. It doesn't work nearly as well as on your phone or tablet but it's usable get more info on aostv. Thank you for share great topic info.

 

Kasa cameras can only be configured via Kasa app now, but you could link the kasa accout to Alexa or Google assistent to use some voice commands, refer to:

https://www.tp-link.com/us/support/faq/1558/

https://www.tp-link.com/us/support/faq/1952/

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#6
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Re:KC 110 setup not working
2020-06-29 08:10:52

@Mackelito I have tried multiple times but it is not working for me, can u please guide me?

Note: The tp-link router that i am currently using is bought from my friend which he got from online purchase. Is everything right or anyting wrong anywhere in the process?

Thanks in advance.

CatMouse Loved.
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#9
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Re:KC 110 setup not working
2020-09-17 09:50:30 - last edited 2020-09-17 09:52:51

I also tried many times unplugged for 5-10 mins... it is not working..

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#10
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Re:KC 110 setup not working
2020-09-22 05:28:57

@markkevin789 

Good day.

Sorry for the delay.

Is this the first time to set up the KC110?

Could you please send me a picture of which step that you could not get through?

By the way, may I know the model number of your home router?

Thank you very much.

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#11
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Re:KC 110 setup not working
2020-09-22 06:00:00 - last edited 2020-10-02 14:49:42

@Mackelito I do see a status of the camera while it's obvious in the application and it says it's refreshing firmware before it vanishes.

 

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https://blackfridayvpn.co/
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#12
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Re:KC 110 setup not working
2020-09-27 02:24:10

@Mackelito 

 

It's no wonder that in recent years whatsapp became a huge part of our lives. It's convenient quick and easy to use.  https://community.tp-link.com/

 

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#13
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