Vertical view error

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Vertical view error

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Vertical view error

KateA

2020-03-09 18:38:34

Posts: 7

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-11-10

Vertical view error

2020-03-09 18:38:34

Model: KC110

Hardware Version: V1

Firmware Version: V2.19.0

Hi,

My KC110 for some reason no longer allows the vertical view to move either up or down, it has been working fine since purchasing back in Oct/ Nov 2019. When I try to move it I now get a message saying "you have reached the end" with no movement. The horizontal view works fine.

Any advice on how I fix this?

Thank you in advance, Kate

1 Reply

Kevin_Z

2020-03-10 01:59:56

Posts: 21523

Helpful: 4993

Solutions: 2535

Stories: 21

Registered: 2018-12-24

Re:Vertical view error

2020-03-10 01:59:56

@KateA

Hello, please reboot the camera first, if it still the same, factory reset the camera and reinstall it. This is the way to reset: rotate the camera upward to see the RESET button, press and hold for over 15 seconds.

Then refer to the instruction below to reinstall it.

https://www.tp-link.com/support/faq/1957/

Good day.

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Vertical view error

Vertical view error

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