Delayed notification

Delayed notification
Delayed notification
2020-11-07 20:08:42 - last edited 2020-11-09 01:31:32
Model: KC105
Hardware Version:
Firmware Version: 2.3.2

I have Samsung Note 5/android 7 with delay notification issue. It only happens when phone is on standby mode(screen off) for more than 3 minutes. I don't have this issue with other apps notifications.

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1 Accepted Solution
Re:Delayed notification-Solution
2020-11-09 01:31:18 - last edited 2020-11-09 01:31:32

@kasakc105 

Good day,

Thank you very much for your time and patience.

it seems the notification only delay when the screen is off on Samsung phones, This is normally caused by the limitation of the operating system itself.

We found many similar cases online, can you give it a try?

https://us.community.samsung.com/t5/Galaxy-S10/S10e-notifications-delayed/td-p/1331421

https://www.youtube.com/watch?v=wnIC6ZMqc3s

https://www.droidviews.com/fix-delayed-gmail-notifications-samsung/

Also, Please check if the issue happens both local and remote connection via 4G or just remote connection?

 

Thanks a lot.

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Re:Delayed notification-Solution
2020-11-09 01:31:18 - last edited 2020-11-09 01:31:32

@kasakc105 

Good day,

Thank you very much for your time and patience.

it seems the notification only delay when the screen is off on Samsung phones, This is normally caused by the limitation of the operating system itself.

We found many similar cases online, can you give it a try?

https://us.community.samsung.com/t5/Galaxy-S10/S10e-notifications-delayed/td-p/1331421

https://www.youtube.com/watch?v=wnIC6ZMqc3s

https://www.droidviews.com/fix-delayed-gmail-notifications-samsung/

Also, Please check if the issue happens both local and remote connection via 4G or just remote connection?

 

Thanks a lot.

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Re:Delayed notification
2020-11-09 01:45:50

@Brook It happens on both.

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Re:Delayed notification
2020-11-09 02:25:22

@kasakc105 

Thanks and have you read the related solution on the Samsung community to have a look?

 Or did you have another brand smartphone, like IPhone to have a test?

 

Thank you very much.

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Re:Delayed notification
2020-11-09 03:13:10

@Brook

 I tried every steps that shows on internet, didn't solved the issue. I have Note 3/Android 5, don't have this issue only on Note 5/Android 7, the phone I'm using currently have this issue with your app.

 

Thanks.

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#5
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Re:Delayed notification
2020-11-09 07:25:01

@kasakc105 

Hi, Thanks a lot for your kind reply.

We would like to follow up on your case by email and ask the senior engineers for more advice.

Please have a check of your message box later.

Thank you very much.

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Re:Delayed notification
2021-01-04 11:07:11

@Brook 

I have a similar problem with the app. I don't get any notifications from my C310. I have a Samsung S7, android 8.0.0 and a Samsung tablet. 

There seem to be more people with android who have the same problem.

Is there any update for android to solve the problem?

 

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#7
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Re:Delayed notification
2021-01-05 01:31:53

@Pewic 

 Hi, thank you very much for your feedback.

I am afraid that there is still no final solution yet.

If you do not mind, we would like to forward your case to the senior engineers for further assistance.

Please have a check of your email box.

Thanks a lot and wish you a happy new year.

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Re:Delayed notification
2021-01-07 15:36:05

@TP-Link Hi is there a fix for this I have the same issue with a brand new KC200 camera and my Samsung tablet (Tab A Android version 8.1.0) and phone (Galaxy A20E  android 10).  There is a lag of a few minutes on both devices the Tablet being worse than the phone....

 

Quite frustrating as the purpose to see who is at your door and use the talk back is greatly eliminated ...  

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