Cannot set up HS105 to connect to my Wireless network, but will connect to my network extender

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Cannot set up HS105 to connect to my Wireless network, but will connect to my network extender

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot set up HS105 to connect to my Wireless network, but will connect to my network extender
Cannot set up HS105 to connect to my Wireless network, but will connect to my network extender
2020-12-11 01:30:41
Model: HS105  
Hardware Version:
Firmware Version: 1.0.21

I have  about 10 of these plugs, and a couple of the outdoor KP400.

 

all have been set up using the iPhone app without an issue until yesterday.

 

1. The KP400 got through the setup process up to the final point where I chose my home network and password for it to connect to and it would not connect. I tried multiple times without success. I then re-tried using the app on my iPad and, voila, it worked. The Kasa settings are the same on my phone and iPad (ie local network turned on). The only change since previous trouble free setups of prior plugs is my iPhone iOS to 14.2. My iPad is on iOS 14.1.

 

2. Today, trying to set up two new HS 105's, I expected the same problem, but no... neither the iPad or iPhone app worked. Same issue, got all the way through setup to the final point after I chose my home network and password - would not connect. BUT if I instead tried to connect to my home extender RE230 wireless signal xxxx-EXT, it worked just fine. I have changed no router settings. 
 

so now most of my devices connect through my "regular" network, xxxxx, but two connect though xxxxx-EXT. 

 

has anyone else encountered this? Any explanation come to mind?

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3 Reply
Re:Cannot set up HS105 to connect to my Wireless network, but will connect to my network extender
2020-12-18 09:40:20

@mprwalker 

Good day,

Sorry for the delay.

Thank you very much for your time and patience.

Could you please help me check the following details:

1. what is the model number of your home router?

2. Could you please send me a private message about the MAC address of the two HS105s?

 

Thanks a lot for your understanding and support.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Cannot set up HS105 to connect to my Wireless network, but will connect to my network extender
2020-12-21 00:11:16

@TP-Link 

 

1. D Link DIR-890L

 

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Re:Cannot set up HS105 to connect to my Wireless network, but will connect to my network extender
2020-12-23 02:07:07

@mprwalker 

Thank you very much for your kind reply.

We would like to follow up on your case to the senior engineers and please have a check of your message box later.

Thanks a lot.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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