Trying to connect to HS100, wifi light flashed orange and green, TPlink wifi network shows up but it won't connect to it. Tried unplugging, factory reset etc

1 Accepted Solution

FlashMac

LV1

2020-12-23 08:35:27 - last edited 2020-12-24 01:47:00

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2020-12-18

Re:HS100 Smart Plug-Solution

2020-12-23 08:35:27 - last edited 2020-12-24 01:47:00

@TP-Link I tried again after dowmloading the Kasa app to my ipad and it managed to connect

Thanks

Recommended Solution

2 Reply

TP-Link

2020-12-23 03:46:13

Posts: 6812

Helpful: 748

Solutions: 525

Stories: 21

Registered: 2018-07-23

Re:HS100 Smart Plug

2020-12-23 03:46:13

@FlashMac

Hi, Sorry for the delay.

Could you please help me check the following information:

1. Would there be any error message when failed to connect the default Wi-Fi of smart plug?

----sometimes, the smartphone is connected to the Wi-Fi but the APP could still say’ cannot connect’, please check if you have the same issue;

2. Have you tested on another smartphone?

3. Please also check there is no VPN connection on the smartphone;

4. If It is on iPhone, please also enable local network permission for Kasa APP;

Thank you very much and wait for your reply.

FlashMac

LV1

2020-12-23 08:35:27 - last edited 2020-12-24 01:47:00

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2020-12-18

Re:HS100 Smart Plug-Solution

2020-12-23 08:35:27 - last edited 2020-12-24 01:47:00

@TP-Link I tried again after dowmloading the Kasa app to my ipad and it managed to connect

Thanks