HS100 Smart Plug

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HS100 Smart Plug
HS100 Smart Plug
2020-12-18 14:56:29 - last edited 2020-12-24 01:47:00
Model: HS100
Hardware Version: V2
Firmware Version: ?

Trying to connect to HS100, wifi light flashed orange and green, TPlink wifi network shows up but it won't connect to it.  Tried unplugging, factory reset etc

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Re:HS100 Smart Plug-Solution
2020-12-23 08:35:27 - last edited 2020-12-24 01:47:00

@TP-Link I tried again after dowmloading the Kasa app to my ipad and it managed to connect

 

Thanks

 

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Re:HS100 Smart Plug
2020-12-23 03:46:13

@FlashMac 

Hi, Sorry for the delay.

Could you please help me check the following information:

1. Would there be any error message when failed to connect the default Wi-Fi of smart plug?

----sometimes, the smartphone is connected to the Wi-Fi but the APP could still say’ cannot connect’, please check if you have the same issue;

2. Have you tested on another smartphone?

3. Please also check there is no VPN connection on the smartphone;

4. If It is on iPhone, please also enable local network permission for Kasa APP;

 

Thank you very much and wait for your reply.

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Re:HS100 Smart Plug-Solution
2020-12-23 08:35:27 - last edited 2020-12-24 01:47:00

@TP-Link I tried again after dowmloading the Kasa app to my ipad and it managed to connect

 

Thanks

 

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