Fault on smart plug

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Fault on smart plug

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Fault on smart plug

Lynn6682

LV1

2020-12-19 12:20:55

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Registered: 2020-12-19

Fault on smart plug

2020-12-19 12:20:55

Model: HS100

Hardware Version:

Firmware Version:

I've had this smart plug for a while and it's worked fine. Last night it kept turning the lamp it is used to control on and off rapidly. I tried to reset it and this hasnt worked, the fault keeps happening. I've left it unplugged over night and that hasnt cleared the fault. Ive deleted it from the kasa app and tried to reload it but the app cannot find the device. Mean while whenever it is plug into the socket it rapidly continues to turn on and off. Any ideas how to fix it please.

3 Reply

TP-Link

2020-12-23 05:41:55

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Registered: 2018-07-23

Re:Fault on smart plug

2020-12-23 05:41:55

@Lynn6682

Good day,

Sorry for the delay.

May I know hardware and firmware version about your HS100?

How long have you had the HS100 and when did this issue start?

Have you tried to factory reset it and leave it un-configured; then check whether it could still turn on or off randomly？

Thank you very much.

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Lynn6682

LV1

2020-12-23 07:39:23

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Registered: 2020-12-19

Re:Fault on smart plug

2020-12-23 07:39:23

@TP-Link

Thanks for the reply.

The orange light you see in the photo continually flashes. I cannot tell you about the firmware etc as to try to fix the fault i deleted from the appand it will not re connect to app. If I hold the factory reset button down it does not work.