HS110 makes cracky noise and indicator blinks orange, broken?

HS110 makes cracky noise and indicator blinks orange, broken?
HS110 makes cracky noise and indicator blinks orange, broken?
2021-02-05 16:59:40
Model: HS110
Hardware Version:
Firmware Version:

My HS110 smart switch makes a cracky noise, and the indicator is flashing orange constantly. Of course it isn't functional.
Can this be reset? Or is this smart plug broken?
If so, can I claim warranty?
Model: HS110(EU)
S/N: 2188604001784

Please advice.

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#1
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3 Replies
Re:HS110 makes cracky noise and indicator blinks orange, broken?
2021-02-06 05:31:16

@mgroen 

Hi,

Please hold the system button on the plug for 10s to factory reset the plug;

After that, if still nothing changed, please feel free to contact the shop retailer to check for the warranty.

Thank you very much and wait for your reply.

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#2
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Re:HS110 makes cracky noise and indicator blinks orange, broken?
2021-02-07 13:51:26

@TP-Link 

Thanks for the help.

I did pressed the system button > 10 seconds, no change after that.

I suspect it's broken. Unfortunately, I bought it 2 years and 2 weeks ago, and the warranty period is 2 years, and the retailer refuses to provide any service now :(

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#3
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Re:HS110 makes cracky noise and indicator blinks orange, broken?
2021-02-08 07:03:16

@mgroen 

Hi, thank you very much for your update.

In this way, I am afraid that you might need to get a new plug.

Really sorry for the inconvenience.

Thanks a lot for your understanding.

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#4
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