KC115 - unable to connect when off wifi network

KC115 - unable to connect when off wifi network
KC115 - unable to connect when off wifi network
2021-02-17 13:02:49

Hi all

 

I have two KC115 Kasa Spot Pan Tilt cameras but can't seem to connect when I'm away from the house. I've checked my internet on the device with the app and it is fine and even checked the upload speed for my home internet which seems fine.

 

I am wondering if there is something I should have set up or if anyone has any suggestion.

 

Many thanks

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Re:KC115 - unable to connect when off wifi network
2021-02-18 08:16:52

@qkf 

Hi,

What would you see when you try to remote access the Kasa APP?

Would there be any local-only icon next to the camera?

Could you please send me a private message about the MAC addresses of the two cameras?

Thank you very much and wait for your reply.

 

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Re:KC115 - unable to connect when off wifi network
2021-05-24 12:25:38

@TP-Link 

 

I have exactly the same problem.  I have not done anything to make is accessible outside of the wifi.  Do i need to open a port, do something to my bitdefender anti virus etc?

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