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24 x 7 Recording Not Working

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24 x 7 Recording Not Working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
24 x 7 Recording Not Working
24 x 7 Recording Not Working
2021-02-18 17:39:58 - last edited 2021-02-18 17:41:42
Model: KC115  
Hardware Version: V2
Firmware Version: 2.3.3

Hello,

 

I setup my camera a couple of weeks ago and added an SD card of the correct specification. The SD card formatted correctly, and I switched on 24 x 7 recording and it was working. I have just gone into the app and 24/7 recording is switched off and if I try to switch it on, I get a message saying "SD card required for 24/7 recording feature".

 

I'm not currently with the camera and there doesn't appear to be a way to reformat the card remotely.

 

Is this a common problem? Is there anything I can do to rectify this problem?

 

Thanks

M

 

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Re:24 x 7 Recording Not Working
2021-02-25 09:52:26

@mlsred08 

Hi,

Based on the error message, it seemed like the SD card was not detected by the KC115.

Can I have a picture of the error message?

Are you in the same place with the camera now?

---if yes, please try to take out the SD card and input again to have a look;

By the way, what are the model number and operating system of your smartphone?

Thank you very much.

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#2
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Re:24 x 7 Recording Not Working
2021-08-02 10:33:04

 

Please take your time to test with 24-hour recording disabled, whether the motion detection can be recorded and played successfully.

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