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My camera lost WIFI connection even when I never changed the password.
I reset the camera by pressing the reset button for 5 seconds. I can now see the light blinking red and green.
But I don't see the Tapo_Cam_XXXX(C100) SSID and unable to reconfigure the device.
Kindly help!
@vikashr Hi ,
May I know did you hear a voice coming from Tapo camera like " camera reset" when you do the reset ? It is recommend to reset the camera like 5-10 secs until camera tell you its being reset successfully. Tapo Camera reset instruction: https://www.tp-link.com/support/faq/2705/
After reset, please check see if Tapo Camera_ XXX default SSID shows on the WiFi list of varies devices , like a different phone/ tablet/ laptop.
If none of them could detect the default SSID of camera, the camera should be faulty, and it is recommended end to contact local support / retailer to check warranty.
@vikashr Reset by holding the reset button for 30 seconds worked! I am now able to configure the device.
Thanks !
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