L530 bulb stays on

L530 bulb stays on
L530 bulb stays on
2021-05-10 19:13:58
Model: Tapo L530E
Hardware Version:
Firmware Version:

Just bought and installed a Tapo L530 colour change bulb. I can control it with the app, change colour etc but when I select "turn off" it just changes the colour to red and doesn't turn off. The app says it is off and if I select turn on, it returns to the colour it was last time it was on, but won't turn fully off. 

 

Any ideas what had gone wrong? 

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1 Reply
Re:L530 bulb stays on
2021-06-01 11:19:26

@Noutseasy 

Hi, Sorry for the delay.

Did you still have the current issue?

If yes, I would be glad to forward your case to the senior engineers for further help.

At the same time, could you please help me check the following information:

1. Have you tried to reset the L530E before?--if yes, did that make any difference?

2.Would it be possible to record a video clip about this issue to me?

 

Thank you very much.

 

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