My Tapo L530E recognized as 510 series

My Tapo L530E recognized as 510 series
My Tapo L530E recognized as 510 series
2021-05-31 11:22:02 - last edited 2021-05-31 11:25:24
Model: Tapo L530E
Hardware Version: V1
Firmware Version: 1.1.9

My Tapo L530E recognized as 510 series in the tapo app so I couldn't use the bulb's color functions at all. I tried factory reset the bulb and add it again but the results are the same
Could you please help what could cause this ?

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Re:My Tapo L530E recognized as 510 series
2021-06-01 11:06:26

@kero 

Hi, Thank you for the feedback.

For the current issue, it is suggested to contact the retailer where you purchased the bulb to request a replacement;

 

 

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Re:My Tapo L530E recognized as 510 series
2021-06-01 11:17:46

@Solla-topee 
Thanks I already asked a replacement and it's working fine :)

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