This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Hello,
the Kasa app still shows the momentary consumption of my HS110, but other metrics like Total kWh are not calculated anymore (show 0,00 or -,--).
I already reset the device. What is the problem here?
@Kassaa Hello，
Sorry for the late response, you could try some basic troubleshooting here:
1. factory reset plug : with plug powered on, press ' settings' (looks like a gear) for more than 5 secs ( skip this step if you have tried factory reset )
2. try a different wall socket
3. confirm plug's firmware is up to date (kasa app -> settings-> firmware update) and also Kasa app is up to date
If still the same problem, please check my private message and install a debug tool and help collect the log of the smart plug , thank you.
May I also have a photo of the power consumption page, what home appliance has plugged in to this plug?
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