Tota Consumption not calculated [HS110]

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Tota Consumption not calculated [HS110]
Tota Consumption not calculated [HS110]
2021-06-07 09:13:25
Model: HS110  
Hardware Version:
Firmware Version:

Hello, 

 

the Kasa app still shows the momentary consumption of my HS110, but other metrics like Total kWh are not calculated anymore (show 0,00 or -,--).

 

I already reset the device. What is the problem here?

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Re:Tota Consumption not calculated [HS110]
2021-06-23 01:42:12 - last edited 2021-06-23 01:43:05

@Kassaa  Hello, 

 

Sorry for the late response, you could try some basic troubleshooting here:

 

1. factory reset plug : with plug powered on, press ' settings' (looks like a gear) for more than 5 secs ( skip this step if you have tried factory reset )

2. try a different wall socket

3. confirm  plug's firmware is  up to date  (kasa app -> settings-> firmware update) and also Kasa app is up to date 

 

 

If still the same problem, please check my private message and  install a debug tool and help collect the log of the smart plug , thank you. 

May I also have a photo of the power consumption page, what home appliance has plugged in to this plug? 

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