Colour balance on a C100

Colour balance on a C100
Colour balance on a C100
2021-07-22 13:27:50
Model: Tapo C100
Hardware Version: V1
Firmware Version: 1.1.9

Hi - I have set up a new C100 device with no issues other than the colour balance on the camera, which is showing green tones as pink /. purple. 
 

I can't see any way of adjusting colour balance on the app. Is there a way of fixing this? 
 

Thanks in advance. 
 

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Re:Colour balance on a C100
2021-07-22 14:27:19

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Re:Colour balance on a C100
2021-07-23 02:58:06

@Brunswick  Hello, 

 Tapo does not have an option to adjust color, for this issue ,  try to switch between the night mode and day mode manually and hear if there is a click sound.

Also please shake the camera and see if it will work properly.

If still the same issue, it is possible the filer gets stuck,  and you could contact retailer or local support to check the warranty for it. 

 

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