Kasa not able to register energy usage

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Kasa not able to register energy usage

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Kasa not able to register energy usage
Kasa not able to register energy usage
2021-07-27 12:03:56
Model: HS110  
Hardware Version: V4
Firmware Version: 1.0.5

I installed Kasa and it works fine for a few days. Kasa can keep up the energy usage from the HS110. However, after a few days Kasa stops registering the energy usage with an error (see picture). I reset the Kasa app and it works fine for a few days. After 2 to 3 days the problem comes back. I uninstalled and reinstalled the app and again, it works fine for a few days until it fails again after 2 or 3 days.

 

Is this a problem with Kasa?

I am using a Samsung S9 with Android 10.

 

I hope someone can help me.

 

Thanks,

Alex

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#1
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Re:Kasa not able to register energy usage
2021-07-28 10:14:40

@亚历克斯尼罗  Hello, 

 

Please confirm Kasa app and the firmware of plug are both up to date first. 

I sent you a debug tool by private message, can  you help collect the log file after the issue occurs next time, thank you. May I know your Kasa app version as well? 

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#2
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Re:Kasa not able to register energy usage
2021-07-28 15:55:58

@Solla-topee 

 

The version of Kasa is 2.33.0.994 and yes, as far as I know, both are up to date.

As you asked, I've sent you the log file.

 

Thanks a lot,

Alex

 

File:
HS110(EU)_52B3.logDownload
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#3
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Re:Kasa not able to register energy usage
2021-07-29 06:55:30

@AlexNero Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

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