Kasa KP200 constantly looses connection to my network

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Kasa KP200 constantly looses connection to my network

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Kasa KP200 constantly looses connection to my network
Kasa KP200 constantly looses connection to my network
2021-08-05 16:06:05
Model: KP200  
Hardware Version: V1
Firmware Version: 1.0.9

I use several HS103 Kasa Smart Wi-Fi Plug Lite and KP400 Kasa Smart Outdoor Plug.

 

Their set up was a breeze and their usage is flawless even when installed at som significant outside distance.

 

With thw KP200 Kasa Smart Wi-Fi Power Outlet, 2-Sockets it is a totally different experience.

 

The installation had to be done many times as it often failed. Most of the time because of too long a delay to do one of the steps. But, eventually, I managed to set them up.

 

However two things happen on a regular basis:

1 - They loose their connection to the network

2 - They become "Controlled locally" only.

 

They are in the same room as a brand new Bell router. No more than 30 feet with no walls interfering. I always get 3 bars in the reception signal (I would have anticipated 4, but what the heck).

 

Any one experiencing the same issue?

Any known solution?

 

This is my first deception with Kasa products.

 

Thanks.

 

 

 

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3 Reply
Re:Kasa KP200 constantly looses connection to my network
2021-08-11 11:44:58

@Pacowind  Hello, 

Sorry for the late response and thank you for the detailed description,  may I know the model of your Bell router ?

Please confirm both Kasa app and plug firmware are both up to date. And locate KP200 to somewhere closer and see if it could work stably.  

If you got an old router or different AP/ Wi-Fi, please connect Kp200 to it and see if it could work stable.

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Re:Kasa KP200 constantly looses connection to my network
2021-08-11 12:25:48

@Solla-topee 

 

Hi.

 

My router is the new Home Hub 4000. Could not be any newer.

 

Also, my plugs could not be any closer. they are within 20 feet with no obstruction.

 

I think the problem has to do with the hardware version V1.

 

I just bought light switches HS200. Their harware version is V5. Of all my Kasa things, they are by far the most responsive.

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Re:Kasa KP200 constantly looses connection to my network
2021-08-12 09:52:38

@Pacowind 

Thanks so much for sharing all the detailed info, can you share the MAC address of your KP200 to us by private message, thanks

As  sounds unusual ,we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

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