This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.The switch works from kasa app but I cannot currently use it with Alexa because remote control seems to be disabled.
If I try to enable it, I'm getting "failed: invalid device". It looks like the mac address matches at least on the Kasa app and the router.
@pymkey It works now after customer support manually entered the MAC address into their cloud db.
@pymkey Good day,
Thanks so much for sharing all the detailed info, may I have the SN number of your HS200?
This issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!
@pymkey It works now after customer support manually entered the MAC address into their cloud db.
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