HS200 "failed: invalid device"

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HS200 "failed: invalid device"

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HS200 "failed: invalid device"
HS200 "failed: invalid device"
2021-09-04 05:46:46 - last edited 2021-10-14 11:49:57
Model: HS200  
Hardware Version: V3
Firmware Version: 1.1.5

The switch works from kasa app but I cannot currently use it with Alexa because remote control seems to be disabled.

If I try to enable it, I'm getting "failed: invalid device". It looks like the mac address matches at least on the Kasa app and the router.

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#1
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Re:HS200 "failed: invalid device"-Solution
2021-09-15 04:43:59 - last edited 2021-10-14 11:49:57

@pymkey It works now after customer support manually entered the MAC address into their cloud db.

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Re:HS200 "failed: invalid device"
2021-09-07 06:28:40 - last edited 2021-09-07 06:29:27

@pymkey Good day, 

Thanks so much for sharing all the detailed info, may I have the SN number of your HS200?

This issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

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#2
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Re:HS200 "failed: invalid device"-Solution
2021-09-15 04:43:59 - last edited 2021-10-14 11:49:57

@pymkey It works now after customer support manually entered the MAC address into their cloud db.

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#3
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