KC200 slow live view start

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KC200 slow live view start

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KC200 slow live view start
KC200 slow live view start
2021-10-02 20:45:03
Model: KC200  
Hardware Version: V1
Firmware Version: 2.3.11

My three KC200 are still on the free Premium plan, until 18th of October. I have been notified that Kasa will start to cost money soon.

 

However, since a few weeks it takes very long time to start the live feed from any of my cameras. I would say it takes at least 10 seconds. Earlier it was almost instant. 
a friend have exact same problems. 
Is this a behaviour when not paying for Kasa Care? Remember, my cameras should have Premium until 18th of october and still me and my friend have this problem.

It does not matter of we watch on the lokal wi-fi or over Internet. Please respond.

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Re:KC200 slow live view start
2021-10-08 09:14:13

Hello,@Johan.E 

Router signal strength and quality plays an important role to ensure sooth live-streaming.

1. It is suggested to check if camera is receiving a good signal on the APP:
Kasa app-> Camera Device Settings-> tap name of the device ->signal strength ( tap on the Wi-Fi icon to see the value of the dBm/RSSI)
(-40d- 68dBm is good to average, less than -68dBm is relatively poor : relocate camera or router to get stronger signal)

2.  Try to ping camera IP address on the phone and share the ping test results ( if issue happens under local/ home WiFi, then ping camera under home WiFi )
> check IP cameras of camera on Kasa app (Kasa app-> Camera settings)
> download a Ping tool app like ping APP on the phone and ping camera IP for 2mins
3 .Also ensure Kasa app and camera are both up to date.

4. Try a different Wi-Fi channel on WiFi router, download WiFi analyzer app and select a less crowded channel (this will lead the smart devices disconnecting from router and  requires reinstallation)

5. try a different phone and see if issue occurs on certain phone. 
As you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and feel free to let us know how it goes. Thank you!

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