Smart Home Community > Kasa Cameras > Kasa Camera won’t display on Google Home hub
< Kasa Cameras

Kasa Camera won’t display on Google Home hub

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Kasa Camera won’t display on Google Home hub

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kasa Camera won’t display on Google Home hub
Kasa Camera won’t display on Google Home hub
2022-01-09 20:02:17 - last edited 2023-08-25 00:53:26
Tags: #Google Assistant
Model: EC60  
Hardware Version: V1
Firmware Version: 2.3.11

My Kasa cams stopped displaying on my Google Nest Hub Max. Up until about a month ago they would always connect and display fine. I've tried rebooting the cameras, the display, and have unlinked TP-Link from my Google Home and reconnected everything (which unfortunately forced me to also completely reconnect and set up 6 of my 7 Kasa smart switches). 

The camera is connected well to my Google Home. When I ask it to stream the Kasa camera on the Nest Hub display, it says "Streaming (camera name) on (display name)" but fails to show any video. 
 

How can I fix this?

  10      
 
  10      
 
#1
Options
5 Reply
Re:Kasa Camera won’t display on Google Home hub
2022-01-10 00:53:34 - last edited 2023-08-25 00:47:17

Hello @RyanO 

Thank you for your feedback, can you help provide information details here to help isolate the issue

  • May I have a photo of the page on Google Nest hub Max? 
  • Could you access EC60 on Kasa APP  remotely when  phone is on LTE mobile data ? 
  • Do you have other smart device on Google Home APP, can you control them manually on the APP or using voice command?
  • When use voice command to stream video, how Google respond to voice command. 
  •  

Please share the Mac address of kasa camera by private message,thank you. 

 

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options
Re:Kasa Camera won’t display on Google Home hub
2022-01-10 01:29:57 - last edited 2023-08-25 00:47:17

@Solla-topee 

  • May I have a photo of the page on Google Nest hub Max? 
  • The Hub home screen does not change. It only responds with voice and then goes back to the Home Screen. 
     
  • Could you access EC60 on Kasa APP  remotely when  phone is on LTE mobile data ? 
  • Yes, the cameras display well on the Kasa app over mobile data 

 

  • Do you have other smart device on Google Home APP, can you control them manually on the APP or using voice command?
  • Yes I have many other devices including cameras and they all work both on the app and with voice command

 

  • When use voice command to stream video, how Google respond to voice command.
  • It responds as I said in my original post 

 

i will pm the MAC address 

  3  
  3  
#3
Options
Re:Kasa Camera won’t display on Google Home hub
2022-01-10 12:54:46 - last edited 2023-08-25 00:47:17

Hello @RyanO 

- Please check if EC60 is available & online in Google Home APP

- Double check Tp-link ID / which email you have logged in on your Kasa app, when link kasa app in Google Home APP, make sure you authorize the same tplink account not a different tp-link account 

 

If possible can you take a short video on your Google Home hub Max when you cast video on Google,that would be very helpful. 

Thank you

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#4
Options
Re:Kasa Camera won’t display on Google Home hub
2022-01-13 22:26:52 - last edited 2023-08-25 00:47:17

@Solla-topee Yes, it is available & online in the Google Home app.

The account / email / login is the same.

 

I will send you a video by private message.

  4  
  4  
#5
Options
Re:Kasa Camera won’t display on Google Home hub
2022-01-14 09:44:25 - last edited 2023-08-25 00:47:17

Hey @RyanO 

Thank you very much for the video and case details, i updated them in your case note,  our seniors will follow up your case on support email TKID220110677.

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#6
Options

Information

Helpful: 10

Views: 3004

Replies: 5

Tags

Google Assistant
About Us
Press
Copyright © TP-LINK CORPORATION PTE. LTD. All rights reserved.