Kasa Camera won’t display on Google Home hub

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Kasa Camera won’t display on Google Home hub
Kasa Camera won’t display on Google Home hub
2022-01-09 20:02:17 - last edited 2022-01-09 20:28:07
Model: EC60  
Hardware Version: V1
Firmware Version: 2.3.11

My Kasa cams stopped displaying on my Google Nest Hub Max. Up until about a month ago they would always connect and display fine. I've tried rebooting the cameras, the display, and have unlinked TP-Link from my Google Home and reconnected everything (which unfortunately forced me to also completely reconnect and set up 6 of my 7 Kasa smart switches). 

The camera is connected well to my Google Home. When I ask it to stream the Kasa camera on the Nest Hub display, it says "Streaming (camera name) on (display name)" but fails to show any video. 
 

How can I fix this?

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#1
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5 Reply
Re:Kasa Camera won’t display on Google Home hub
2022-01-10 00:53:34

Hello @RyanO 

Thank you for your feedback, can you help provide information details here to help isolate the issue

  • May I have a photo of the page on Google Nest hub Max? 
  • Could you access EC60 on Kasa APP  remotely when  phone is on LTE mobile data ? 
  • Do you have other smart device on Google Home APP, can you control them manually on the APP or using voice command?
  • When use voice command to stream video, how Google respond to voice command. 
  •  

Please share the Mac address of kasa camera by private message,thank you. 

 

 

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#2
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Re:Kasa Camera won’t display on Google Home hub
2022-01-10 01:29:57

@Solla-topee 

  • May I have a photo of the page on Google Nest hub Max? 
  • The Hub home screen does not change. It only responds with voice and then goes back to the Home Screen. 
     
  • Could you access EC60 on Kasa APP  remotely when  phone is on LTE mobile data ? 
  • Yes, the cameras display well on the Kasa app over mobile data 

 

  • Do you have other smart device on Google Home APP, can you control them manually on the APP or using voice command?
  • Yes I have many other devices including cameras and they all work both on the app and with voice command

 

  • When use voice command to stream video, how Google respond to voice command.
  • It responds as I said in my original post 

 

i will pm the MAC address 

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#3
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Re:Kasa Camera won’t display on Google Home hub
2022-01-10 12:54:46 - last edited 2022-01-10 12:58:24

Hello @RyanO 

- Please check if EC60 is available & online in Google Home APP

- Double check Tp-link ID / which email you have logged in on your Kasa app, when link kasa app in Google Home APP, make sure you authorize the same tplink account not a different tp-link account 

 

If possible can you take a short video on your Google Home hub Max when you cast video on Google,that would be very helpful. 

Thank you

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#4
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Re:Kasa Camera won’t display on Google Home hub
2022-01-13 22:26:52

@Solla-topee Yes, it is available & online in the Google Home app.

The account / email / login is the same.

 

I will send you a video by private message.

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#5
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Re:Kasa Camera won’t display on Google Home hub
2022-01-14 09:44:25

Hey @RyanO 

Thank you very much for the video and case details, i updated them in your case note,  our seniors will follow up your case on support email TKID220110677.

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#6
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