Solution Archer AX20 Drops Internet Connection Since 1/7/2022 [RESOLVED]
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2022/10/13 Update:
This issue described in this article has been addressed and fixed within the latest official firmware, please check for the updates on the router web GUI or via the Tether App, or download and install the latest official version from the local website.
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This Article Applies to:
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20_V2.0
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
Archer C6U(EU)_V1.0
Issue Description/Phenomenon:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions:
We here provide a beta firmware for the Archer router that aims to resolve the dropping issue, please give it a go, and let the community know if it works.
Download link (Updated on 2022-1-29):
Note: Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
Updated on 2022-1-29:
The official firmware has been released for the following models already, please check for the updates on the router web GUI or via the Tether app.
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20(US)_V2.0
Archer AX20(EU)_V2.0 (Be aware that this official version is not available now from the router web or the download website, we provide an early release here in the community for those who have installed the previous version and have an issue with the 5GHz connection.)
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email support.forum@tp-link.com with the subject [Forum ID 521268] Archer AX20 Drops Internet Connection Since 1/7/2022. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.
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GuiltTrain wrote
@Kevin_Z i've been having the exact same issue with the ax20 wifi dropping going slow or weak etc i updated to the beta version and it seemed to completely solve the problem
Hello @GuiltTrain, thank you very much for the update, and it's glad to hear the issue gets resolved with the beta firmware. Please be aware that the official version has been released last week, please check and update to the latest official version, then enjoy the internet.
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@Kevin_Z There is no update for Archer AX20(US)_V2.0 !!!!!!!!!! I checked the router's configuration webpage. What now ???
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gabklein wrote
@Kevin_Z There is no update for Archer AX20(US)_V2.0 !!!!!!!!!! I checked the router's configuration webpage. What now ???
@gabklein The official release for Archer AX20(US)_2.0 has been released in late Jan 2022, and you should be able to detect it on the router web GUI, which is 2.1.5 Build 20211231 rel.73104, I believe you are already on.
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I cannot load the beta firmware. It says invalid file. Im with AX10 (EU)ver1.0. Any ideas? Slow 2.4GHZ for me.
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nikolov wrote
I cannot load the beta firmware. It says invalid file. Im with AX10 (EU)ver1.0. Any ideas? Slow 2.4GHZ for me.
Hello @nikolov, have you downloaded and installed the latest official version, which should be Archer AX10(EU)_V1_211117? If yes, then the issue discussed in this thread should have been fixed already, yours might be a different issue. We suggest you open a new thread then describe the issue in detail, we will suggest further:
https://community.tp-link.com/en/home/forum/edit/topic?moduleId=32
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@Kevin_Z
I'm also experiencing intermittent connection drops on both 2.4GHz and 5GHz - There doesn't appear to be an issue with my internet, I just get disconnected from the WiFi network and it automatically reconnects in a few seconds. I bought the router a few days ago off Amazon so upgraded the firmware to the latest version:
Firmware Version:
2.1.6 Build 20220128 rel.15823(4555)
Hardware Version:
Archer AX20 v2.0 (EU)
Firmware is up to date.
I can see a bunch of these messages in the system log:
Led Controller INFO [1093] Start to run WAN1_ON
Led Controller INFO [1093] Start to run WAN0_OFF
Led Controller INFO [1093] Start to run LAN_ON
######################
Internet
Status: Connected
Internet Connection Type: Dynamic IP
Subnet Mask: 255.255.252.0
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4
LAN
IP Address:
192.168.0.1
Subnet Mask:
255.255.255.0
DHCP Server
DHCP Server: Enabled
IP Address Pool: 192.168.0.100-192.168.0.249
Dynamic DNS
Service Provider: TP-Link
I've just restarted my router so will keep an eye on the system log.
Any hints/tips how to resolve this?
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Hello @pg7, thanks for following up with this topic.
Can you please confirm the LED status of the AX20 when the connection drops next time? Will it become orange when the issue happens? Please save and send us the system log on the router, be sure that do include those before and after the internet drops.
BTW, please also confirm who is your ISP, TP-Link is only the manufacturer of the AX20 router, it's not your internet provider. ISP is who is providing you with the internet source.
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@Kevin_Z
My connection has been relatively stable since I restarted my router yesterday. Only 1 connection drop today while I was still connected to the WiFi network. The connection was back within a few seconds.
Also, all LED lights have been green and I haven't noticed any orange lights on the router.
See log file below:
####################################################################
# Archer AX20 System Log
# Time = 2022-03-01 20:34:41
# H-Ver = 2.0.1 ; S-Ver = 2.1.6 Build 20220128 rel.15823
# LAN: I = 192.168.0.1 ; M = 255.255.255.0 ; MAC = <deleted>
# WAN: W = dhcp ; I = <deleted> ; M = 255.255.252.0 ; MAC = <deleted>
# G = <deleted> ; D1 = 8.8.8.8 ; D2 = 8.8.4.4
# Clients connected: 6 ; WI-FI : 6
####################################################################
2022-03-01 19:49:41 led-controller[1093]: <6> 288051 Start to run WAN1_ON
2022-03-01 19:49:41 led-controller[1093]: <6> 288051 Start to run WAN0_OFF
2022-03-01 19:49:41 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-03-01 19:49:33 led-controller[1093]: <6> 288051 Start to run WAN1_OFF
2022-03-01 19:49:33 led-controller[1093]: <6> 288051 Start to run WAN0_ON
2022-03-01 19:49:33 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-03-01 19:49:31 led-controller[1093]: <6> 288051 Start to run WAN1_OFF
2022-03-01 19:49:31 led-controller[1093]: <6> 288051 Start to run WAN0_OFF
2022-03-01 19:49:31 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-03-01 09:31:45 led-controller[1093]: <6> 288051 Start to run WAN1_ON
2022-03-01 09:31:45 led-controller[1093]: <6> 288051 Start to run WAN0_OFF
2022-03-01 09:31:45 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-03-01 09:31:31 led-controller[1093]: <6> 288051 Start to run WAN1_OFF
2022-03-01 09:31:31 led-controller[1093]: <6> 288051 Start to run WAN0_ON
2022-03-01 09:31:31 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-03-01 09:31:29 led-controller[1093]: <6> 288051 Start to run WAN1_OFF
2022-03-01 09:31:29 led-controller[1093]: <6> 288051 Start to run WAN0_OFF
2022-03-01 09:31:28 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-02-28 23:35:02 led-controller[1093]: <6> 288051 Start to run WAN1_ON
2022-02-28 23:35:02 led-controller[1093]: <6> 288051 Start to run WAN0_OFF
2022-02-28 23:35:02 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-02-28 23:35:02 led-controller[1093]: <6> 288051 Start to run WAN1_OFF
2022-02-28 23:35:02 led-controller[1093]: <6> 288051 Start to run WAN0_ON
2022-02-28 23:35:02 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-02-28 23:35:00 led-controller[1093]: <6> 288051 Start to run WAN1_OFF
2022-02-28 23:35:00 led-controller[1093]: <6> 288051 Start to run WAN0_OFF
2022-02-28 23:35:00 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-02-28 17:25:26 led-controller[1093]: <6> 288051 Start to run WAN1_ON
2022-02-28 17:25:26 led-controller[1093]: <6> 288051 Start to run WAN0_OFF
2022-02-28 17:25:26 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-02-28 17:25:15 led-controller[1093]: <6> 288051 Start to run WAN1_OFF
2022-02-28 17:25:15 led-controller[1093]: <6> 288051 Start to run WAN0_ON
2022-02-28 17:25:15 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-02-28 17:25:12 led-controller[1093]: <6> 288051 Start to run WAN1_OFF
2022-02-28 17:25:12 led-controller[1093]: <6> 288051 Start to run WAN0_OFF
2022-02-28 17:25:12 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-02-28 17:22:25 led-controller[1093]: <6> 288051 Start to run WAN1_ON
2022-02-28 17:22:25 led-controller[1093]: <6> 288051 Start to run WAN0_OFF
2022-02-28 17:22:25 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-02-28 17:22:21 led-controller[1093]: <6> 288051 Start to run WAN1_OFF
2022-02-28 17:22:21 led-controller[1093]: <6> 288051 Start to run WAN0_ON
2022-02-28 17:22:21 led-controller[1093]: <6> 288051 Start to run LAN_OFF
2022-02-28 17:22:19 led-controller[1093]: <6> 288051 Start to run WAN1_OFF
2022-02-28 17:22:19 led-controller[1093]: <6> 288051 Start to run WAN0_OFF
2022-02-28 17:22:19 led-controller[1093]: <6> 288051 Start to run LAN_OFF
My ISP is Virgin Media (UK) and I'm using their Super Hub 3 in modem mode.
Thanks
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