Solution Archer AX20 Drops Internet Connection Since 1/7/2022 [RESOLVED]
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2022/10/13 Update:
This issue described in this article has been addressed and fixed within the latest official firmware, please check for the updates on the router web GUI or via the Tether App, or download and install the latest official version from the local website.
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This Article Applies to:
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20_V2.0
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
Archer C6U(EU)_V1.0
Issue Description/Phenomenon:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions:
We here provide a beta firmware for the Archer router that aims to resolve the dropping issue, please give it a go, and let the community know if it works.
Download link (Updated on 2022-1-29):
Note: Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
Updated on 2022-1-29:
The official firmware has been released for the following models already, please check for the updates on the router web GUI or via the Tether app.
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20(US)_V2.0
Archer AX20(EU)_V2.0 (Be aware that this official version is not available now from the router web or the download website, we provide an early release here in the community for those who have installed the previous version and have an issue with the 5GHz connection.)
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email support.forum@tp-link.com with the subject [Forum ID 521268] Archer AX20 Drops Internet Connection Since 1/7/2022. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.
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I have the Archer AX20 version 1.20. Downloaded and installed the corresponding beta firmware on 1-20-22. Since then the AX20 has been maintaining an uninterrupted network connection. (Date of this post is 2-4-22). Thanks for the firmware update. I will be trying the final version soon.
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But i have AX73 router. Lets see i get any reply soon or not. Otherwise no option except return.
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@skoober18 Hey! Could you please share the beta firmware file which you have installed on Archer AX20 version 1.20
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@Saleheen Looks like they took it down since they posted the final version. The name of the file is ax20v1.20-up-ver1-3-2-P1[20210901-rel69096]_beta_20220117.zip. I downloaded it when it first became available. I just installed the final version (ax20v1.20-up-ver1-3-5-P1[20211231-rel63820]_nosign_2021-12-31_17.50.16.bin) today around 11:00am central time. Obviously won't know if that version is stable until some time passes. If you can't find the beta version, I'd be willing to email it to you.
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@skoober18 I wish I could have told you earlier, but the 1.3.5 Build 20211231 rel.63820(5553) is broken at least for me, WiFi gets disconnected frequently getting slow speed contentiously, the earlier version (V1.2_210901 ) was awesome except for some UI issues on the web portal.
Also, I wish I could downgrade to V1.2_210901
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@Saleheen Good news Saleheen! I just successfully used the local firmware update feature in the router control app to downgrade to the previous version (1.3.2 Build 20210902 rel.16909(5553). Like I said, if you want, I can email you the file.
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@Saleheen Shouldn't affect warranty. I was told to use the beta firmware by tp-link tech to see if it would fix the network dropping issue. If they're authorizing it I don't think they can void a warranty over it. And you can disable the auto-update feature in the router control app, so it will stay at that version until you manually choose to update.
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@Saleheen As far as I know, the only "firmware" that would void a warranty would be 3rd party versions that are intended to invoke privileges or features not authorized by the manufacturer. If you want to be certain, contact tp-link support (support.usa@tp-link.com) and ask. I'm sure they'll be ok with you using the firmware version that works! LOL!
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