Has anybody seen a KP115 go into setup mode every 5 days ?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Has anybody seen a KP115 go into setup mode every 5 days ?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Has anybody seen a KP115 go into setup mode every 5 days ?
Has anybody seen a KP115 go into setup mode every 5 days ?
2022-01-18 20:32:09
Model: KP115  
Hardware Version: V1
Firmware Version: 1.0.18

My KP115 jumps off of it's DHCP-assigned address exactly every 5 days and enters what appears to be setup mode. If I look, the address is 192.168.0.1 and it appears to be offering DHCP addresses in the subnet range. This is causing issues for my network.  

  0      
  0      
#1
Options
4 Reply
Re:Has anybody seen a KP115 go into setup mode every 5 days ?
2022-01-19 00:47:43 - last edited 2022-01-19 00:49:07

Hey @Kevbo 

 

For 'the address is 192.168.0.1 and it appears to be offering DHCP addresses in the subnet range. This is causing issues for my network.  'Can I know how your network were affected, what are the IP and gateway address of the device in your local network,  can you share some photos or related logs showing the issue?  Does your router still work fine at that time?  Thank you. 

 

Can I know  1) model of router & router firmware & router 's IP   2) network topology, does plug connect to router Wi-Fi directly or through extender? 

  0  
  0  
#2
Options
Re:Has anybody seen a KP115 go into setup mode every 5 days ?
2022-01-19 01:20:38

@Solla-topee , I'm posting in support of a couple of users on the Sense community. I'm managing a list of known issues with Kasa smartplugs on the Sense community site. The issue has been spotted on several different networks by several different users.  Here are some excerpts. OfftheWall is on Ubiquiti infrastructure.  ccook has been able to trap the same phenomenon at home and at work (NetGear and Sophos).  I can provide more clips if needed. I'll post a bunch more of this discussion as needed.  




 

 

 


  2  
  2  
#3
Options
Re:Has anybody seen a KP115 go into setup mode every 5 days ?
2022-01-19 01:23:21

@Solla-topee

FYI - here's the list I'm maintaining for about 5,000 Sense users. 

  0  
  0  
#4
Options
Re:Has anybody seen a KP115 go into setup mode every 5 days ?
2022-01-19 01:34:14 - last edited 2022-01-19 02:12:21

Hello @Kevbo 

Thank you, I will check out this with our team first and will create a support email to follow up further. 

Please check your inbox later. 

  0  
  0  
#5
Options

Information

Helpful: 0

Views: 468

Replies: 4

Related Articles