Feedback - Awful

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Feedback - Awful

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Feedback - Awful
Feedback - Awful
2022-03-10 21:22:55 - last edited 2022-03-23 06:44:15
Model: Tapo P100  
Hardware Version:
Firmware Version:

The feedback form fails and my e-mails are bounced so I am posting this here. It's meant as feedback for the product and support procedure. I lost my inital draft and am not putting the time into makeing it any less blunt.

 

"I purchased a P100 in October last year and it lasted 3 months. After that it stopped working. After a convoluted support procedure where I went over the same thing multiple times and uploaded a video to YouTube as you couldn't receive the file you requested, I was asked to mail the warranty covered faulty product back at my own expense.

The replacement stopped working thus week, about a month after receiving it.

 

I paid for the original and I paid for the the sending back so I could receive another. I won't be spending any more and I won't feel the need to buy any other of your products!"
 

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