Kasa iPhone App freezes for 15-30 seconds every time it is started + intermittently while using

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Kasa iPhone App freezes for 15-30 seconds every time it is started + intermittently while using

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kasa iPhone App freezes for 15-30 seconds every time it is started + intermittently while using
Kasa iPhone App freezes for 15-30 seconds every time it is started + intermittently while using
2022-11-02 03:50:19 - last edited 2022-11-03 00:48:37
Model: HS105   HS103   HS200  
Hardware Version: V3
Firmware Version: 1.0.4

We love our Kasa smart plugs and switches, so much so that we now have 30 or 40 of them in our home.  However, we are very upset that the iPhone app with its most recent update has become almost unusable due to periods of "freezing" or hanging up for ~15-30 seconds every time you start the app or switch to it from another app, and then more freezing for shorter periods of ~5-10 seconds intermittently after that while simply using the app.  

 

This is incredibly frustrating!

 

Some facts:

* We have a mix of HS100, HS103, and HS105 smart plugs and HS200 smart switches 

* All switches and our phones are connected to the same wifi network

* We have the same problems on all of our family iPhones, including a brand new iPhone 14 just added, and iPhone 12, iphone 11, and iPhone X

* All device firmware is up to date as far as I know 

* Our App version is the most recent

 

Please help me understand how this problem can be fixed!  Otherwise we will be forced to abandon the entire Kasa ecosystem.

 

Thank you.

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#1
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2 Reply
Re:Kasa iPhone App freezes for 15-30 seconds every time it is started + intermittently while using
2022-11-03 01:27:36

 Hello @JMc92 

Thank you for reaching out to the community. 

It's good to know you've checked the app is the most recent one.

To assist with your case further, we created a support email for you, please check your inbox for TKID221036547

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Re:Kasa iPhone App freezes for 15-30 seconds every time it is started + intermittently while using
2022-11-26 06:12:55

  @JMc92 Same issue here. I have restarted the Iphone and deleted and reinstalled the Kaza app. No change.

 

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