2 smart pugs turning off at 11pm

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2 smart pugs turning off at 11pm

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
2 smart pugs turning off at 11pm
2 smart pugs turning off at 11pm
2022-11-04 07:22:26
Model: HS110  
Hardware Version: V1
Firmware Version: 1.2.6

I have an HS110 (for my houses CCTV) is never switched off & 2 nights in a row it's switched itself off at 11pm, I also have a HS 100 that's on my electric garage door , this is also never turned off. But again 2 days in a row it's been off. These 2 smart plugs have been used for years & now this happens.

anyone got any ideas why this is happening?

btw I have other Kasa smart plugs and they aren't affected.

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Re:2 smart pugs turning off at 11pm
2022-11-23 09:53:31

  Hello @Scotia 

Apologize for the delayed reply, but I'd like to some information may help explain  what happened:

 

If a plug turn off itself at a certain time, most likely it is affected by some settings, you can check below settings 

  • Please try to remove Schedule / Away Mode/ Timer/ Smart Action/ Scene settings on smart device  in case those settings affects the bulb:  https://www.tp-link.com/support/faq/2815/
  • If it works with any third party smart app , like Alexa /Google /Home automation etc., please unbind or remove settings temporarily while test 
  • Confirm device firmware and app are both up to date. 
  • Factory reset kasa device and reinstall it on Kasa app and see if issue is gone

How to reset TP-Link Kasa smart switch and plug?

 

Hope this helps.

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