Data Export of Current Consumption contains only 12 hours

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Data Export of Current Consumption contains only 12 hours

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Data Export of Current Consumption contains only 12 hours
Data Export of Current Consumption contains only 12 hours
2023-01-04 15:24:50
Model: Tapo P110  
Hardware Version: V1
Firmware Version: 1.1.6 Build 221114 Rel.203339

Dear Tapo Support Team,

 

I've bought my first Tapo P110 a few days ago. The plug and the app are working fine.

Lately I've tried the Export Data function. The mail was sent immediately. Unfortunately the export did not work as expected.

 

 

Tapo App Version 2.11.44

 

P110 HW Version 1.0

Firmware 1.1.6 Build 221114 Rel.203339

 

 

Explored bug in Power Consumption Export

 

Data shown in the Tapo App:

The shown data looks correct. So its stored in the memory of the plug and or in the app and the data is available.

 

And here is the exported data in the xls file:

 

The header of the table says 2023/01/03 15:50:00 - 2023/01/04 03:50:00

First data point is 2023/01/03 15:50:00 (time of export -24h)

Last data point is 2023/01/04 03:45:00 (time of export -12h)

 

 

--> The latest 12 hours of the logged data is missing in the export!

 

 

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Re:Data Export of Current Consumption contains only 12 hours
2023-01-06 09:56:34

 Hi @Marco88 

Thank you for raising this topic. This issue you are experiencing sounds unusual. Our specialist would like to follow up your case by email in order to solve the problem efficiently. Please check your inbox later for the support email. 

 

To assist with the case, can you share the Mac address of the plug to me by private message? Or you can send it directly to the support email you received. 

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