C420 awful battery life

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C420 awful battery life

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C420 awful battery life
C420 awful battery life
2023-02-19 16:51:17 - last edited 2023-04-25 07:56:38
Model: Tapo C420S1  
Hardware Version:
Firmware Version:

Hi - just bought 2 C420 Tapo cameras and I must admit I'm seriously considering returning them due to woeful battery life. The batteries are stated as lasting 180 days and we purchased on that basis - but we're not even getting 180 hours! Even reducing the camera output to 720p and turning on battery saving mode and limiting the range of the sensor has not helped - the batteries are both on charge again after roughly 3 days. Really disappointed with these cameras and sick if having to clamber up a ladder every other day to take the cameras down to recharge. Can anyone help - is there something obvious I missing!  Many thabjs 

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Re:C420 awful battery life-Solution
2023-04-25 07:53:42 - last edited 2023-04-25 08:54:23

  @Saidoux 

 

Hello! Thank you for the feedback. If your Tapo C420 is having abnormal battery life problems, here are some tips that may help. 

 

1. Check camera detection frequency, try to relocate the camera if it is facing a busy area (e.g. main street). 
2. Ensure the battery is fully charged before use
3. Reduce camera wake-up sensitivity to below 5. (Camera Settings->Detection&Alerts->Wake-Up Sensitivity) 
4. Reduce motion sensitivity. (Camera Settings->Detection&Alerts->Motion Detection) 
5. Ensure the firmware on C420 and the hub H200 are both updated.
6. Avoid facing the camera to the light or heat source
7. Avoid facing the camera to reflective objects, such as glass windows or TV. 

 

 

If the problem remains, you can send an email to support.forum@tp-link.com with the tile ' [Forum ID 599712] Model + Case description ', the technician will assist further.
Be sure to provide information below so the forum users/moderator/ support can understand the problem and assist better with your case. 


1. Your TP-Link ID, Mac address of the Tapo C420 and H200.
2. Screenshots of Battery Status (Camera Settings->Battery Status) and camera Motion Detection setups, including wake-up sensitivity, motion sensitivity, AI detection, etc.
3. A picture of the location where the camera is placed. (From camera point of view)
4. Do you have SD card or Tapo Care on this Tapo C420? How many video clips are recorded each day?

 

 

 

Looking for charging docks for the camera when you're outside? Check this brand new TP-Link Solar Panel Tapo A200!

Charges your Tapo battery-powered cameras with solar power anytime, anywhere!

Share Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:C420 awful battery life
2023-02-20 08:28:25

  @Paulgo 

 

Thank you for raisng the concerns about the Tapo C420 battery life. To further assist you, a specialist would like to follow up your case via email, ticket ID TKID230233058. Please check your inbox later and confirm. We'll help to investigate the problem and try to find a solution. 

Share Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:C420 awful battery life
2023-04-23 17:05:30

  @Wayne-TP 

i have the same problem ! I bought the cameras 4 days ago

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Re:C420 awful battery life-Solution
2023-04-25 07:53:42 - last edited 2023-04-25 08:54:23

  @Saidoux 

 

Hello! Thank you for the feedback. If your Tapo C420 is having abnormal battery life problems, here are some tips that may help. 

 

1. Check camera detection frequency, try to relocate the camera if it is facing a busy area (e.g. main street). 
2. Ensure the battery is fully charged before use
3. Reduce camera wake-up sensitivity to below 5. (Camera Settings->Detection&Alerts->Wake-Up Sensitivity) 
4. Reduce motion sensitivity. (Camera Settings->Detection&Alerts->Motion Detection) 
5. Ensure the firmware on C420 and the hub H200 are both updated.
6. Avoid facing the camera to the light or heat source
7. Avoid facing the camera to reflective objects, such as glass windows or TV. 

 

 

If the problem remains, you can send an email to support.forum@tp-link.com with the tile ' [Forum ID 599712] Model + Case description ', the technician will assist further.
Be sure to provide information below so the forum users/moderator/ support can understand the problem and assist better with your case. 


1. Your TP-Link ID, Mac address of the Tapo C420 and H200.
2. Screenshots of Battery Status (Camera Settings->Battery Status) and camera Motion Detection setups, including wake-up sensitivity, motion sensitivity, AI detection, etc.
3. A picture of the location where the camera is placed. (From camera point of view)
4. Do you have SD card or Tapo Care on this Tapo C420? How many video clips are recorded each day?

 

 

 

Looking for charging docks for the camera when you're outside? Check this brand new TP-Link Solar Panel Tapo A200!

Charges your Tapo battery-powered cameras with solar power anytime, anywhere!

Share Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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