Smart Home Community > Tapo Smart Hubs > Tapo app can't find H100 hub
< Tapo Smart Hubs

Tapo app can't find H100 hub

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Tapo app can't find H100 hub

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo app can't find H100 hub
Tapo app can't find H100 hub
2023-02-28 15:52:24 - last edited 2023-03-09 02:54:44
Tags: #H100
Model: Tapo H100  
Hardware Version: V1
Firmware Version:

Hi,

 

I've used the Tapo app successfully with smart plugs.

 

When I try and add an H100 hub to the app, it's not working.

 

The LED on the H100 is flashing amber/blue, and the app can find the temporary wifi network from the hub.

 

BUT, when I press 'Connect', the app times out without connecting.

 

I've factory reset the hub (button pressed for >10 secs), but to no avail.

 

Any ideas?

  1      
 
  1      
 
#1
Options
1 Accepted Solution
Re:Tapo app can't find H100 hub-Solution
2023-03-01 09:04:36 - last edited 2023-03-09 02:54:44

You're right - the automatic connection didn't work.

 

I had to go into the phone's Setup menu, turn off the wi-fi, then back on again, and manually select the hub's wi-fi.

 

After that, I could add the hub OK.

 

That needs sorting...

 

Recommended Solution
  1  
  1  
#3
Options
4 Reply
Re:Tapo app can't find H100 hub
2023-03-01 02:36:11

  @Banjaxed 

 

The APP may fail to connect to the Hub's wifi automatically, you can try to connect it manually, make sure your phone stays connected to this wifi, go back to the APP and continue.

Note: some phones cannot stay connection on a wifi that doesn't have Internet access, in this case, try to configure the Tapo hub with another device.

▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
  1  
  1  
#2
Options
Re:Tapo app can't find H100 hub-Solution
2023-03-01 09:04:36 - last edited 2023-03-09 02:54:44

You're right - the automatic connection didn't work.

 

I had to go into the phone's Setup menu, turn off the wi-fi, then back on again, and manually select the hub's wi-fi.

 

After that, I could add the hub OK.

 

That needs sorting...

 

Recommended Solution
  1  
  1  
#3
Options
Re:Tapo app can't find H100 hub
2023-03-01 09:06:42

You're right - the automatic connection didn't work.

 

I had to go into the phone's Setup menu, turn off the wi-fi, then back on again, and manually select the hub's wi-fi.

 

After that, I could add the hub OK.

 

That needs sorting...

 

  0  
  0  
#4
Options
Re:Tapo app can't find H100 hub
2023-03-25 13:13:03

  @Banjaxed jhhh

  0  
  0  
#5
Options

Information

Helpful: 1

Views: 1128

Replies: 4

Tags

H100
Related Articles
Critical feature missing: Tapo Hub H100 notification push
280 2
Tapo C310 & Smart Hub H100
89 0
Hub H100 Alarm notifications management
459 4
Tapo Hub doesn't play ringtone when selected in app
843 0
can't find a "doorbell" smart action in TAPO app
1071 0
Tapo T300 via H100 to HomeKit
344 0
About Us
Press
Copyright © TP-LINK CORPORATION PTE. LTD. All rights reserved.