Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > Can not Update firmware

< Tapo Smart Camera

Can not Update firmware

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Can not Update firmware

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Asson

2023-03-02 11:28:05 - last edited 2023-03-05 10:32:32

Posts: 3

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2023-03-02

Can not Update firmware

2023-03-02 11:28:05 - last edited 2023-03-05 10:32:32

Tags: #Firmware

Model: Tapo C100

Hardware Version: V1

Firmware Version: 1.0.17

I can not update firmware on my Tapo C100. Current firmware version is 1.0.17 and the version to update to is 1.1.15.

When I click the "Update" button it seems that the update starts, the camera goes from green lamp to red and it shuts down and up again,

BUT in the end I get a message saying that the update failed and "Try later".

1 Accepted Solution

Asson

LV1

2023-03-05 09:31:32 - last edited 2023-03-05 10:32:32

Posts: 3

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2023-03-02

Re:Can not Update firmware-Solution

2023-03-05 09:31:32 - last edited 2023-03-05 10:32:32

@Wayne-TP Hi again, I have now deleted and configured the camera once again.

Now all of a sudden there is no new update 1.1.15, I have the latest version 1.0.17, so it works.

Recommended Solution

3 Reply

Wayne-TP

2023-03-03 08:43:03

Posts: 3574

Helpful: 661

Solutions: 988

Stories: 12

Registered: 2020-06-23

Re:Can not Update firmware

2023-03-03 08:43:03

@Asson

Thank you for the feedback. It's possible that the camera fails to connect to the cloud server, please check if you can control the camera remotely (mobile data or other wifi)?

Here are some tips that might help:

1. Adjust router DNS address to 8.8.8.8 and 8.8.4.4.

2. Move the camera closer to the router when performing the update

3. Reconfigure the camera to a guest network or mobile hotspot, then perform the update

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Asson

LV1

2023-03-03 09:02:24

Posts: 3

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2023-03-02

Re:Can not Update firmware

2023-03-03 09:02:24

@Wayne-TP Hi and thanks for your reply. I have no problem to access the camera when I am away from the house, so yes, I can control the camera remotely.

Asson

LV1

2023-03-05 09:31:32 - last edited 2023-03-05 10:32:32

Posts: 3

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2023-03-02

Re:Can not Update firmware-Solution

2023-03-05 09:31:32 - last edited 2023-03-05 10:32:32

@Wayne-TP Hi again, I have now deleted and configured the camera once again.

Now all of a sudden there is no new update 1.1.15, I have the latest version 1.0.17, so it works.

Can not Update firmware

Can not Update firmware

Information

Voters 0

Tags